Most companies that don't use Valprovia Dynamics Integrator have problems with: This app automates the exchange of data between Dynamics 365 and SharePoint & Microsoft Teams, as well as the transfer of permissions and metadata and the deployment of filing structures. Increase sales and marketing productivity with Valprovia's Dynamics Integrator for Dynamics 365 software solution, which seamlessly integrates Microsoft Dynamics 365 and SharePoint. Leverage cross-channel analytics by using Dynamics 365 channel integration framework 2.0 with multi-session apps like Omnichannel for Customer Service and Customer Service Workspace. Use 2.0 to integrate your telephony channel with multisession web experiences (Omnichannel for Customer Service and Customer Service Workspace). You can use 1.0 to integrate a channel provider of your choice if your organization uses one of the model- driven Dynamics 365 apps for single sessions, such as Dynamics 365 Customer Service, Dynamics 365 Sales, Dynamics 365 Project Service, or Dynamics 365 Field Service. The application (solution) allows you to configure the channel in the model-driven app so that your agents can access and handle your customers. With this framework, you can integrate any third-party phone providers or telephony aggregators in a model-driven app, where Dynamics 365 Channel Integration Framework acts as an interface between the providers or aggregators and a model-driven app. This app is an advanced framework for cloud-to-cloud integration of third-party channel providers with model-driven apps in Dynamics 365, using a browser-based JavaScript API library.Ĭomposed of a set of APIs (methods, events, and protocols), it enables developers and partners to create immersive communications experiences, such as allowing third-party communications widgets running in a channel provider cloud to interact with the Dynamics 365 model-driven app. Depending on your business requirements, you can choose between Dynamics 365 Channel Integration Framework 1.0 or 2.0. Dynamics 365 Channel Integration Frameworkĭynamics 365 Channel Integration Framework is a Microsoft Dynamics 365 app that is compatible with Dynamics 365 Sales, Customer Service, and Field Service.
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